Policies & Terms

Reservations for Naxos Skyline villas are made exclusively through our secure online booking engine at naxosskyline.reserve-online.net. All bookings are subject to availability at the time of confirmation.

A reservation is considered confirmed once a booking confirmation code has been issued by the online booking engine upon successful completion of the reservation and payment process.

The lead guest making the booking must be at least 18 years of age and accepts these Terms on behalf of all members of the party.

Each villa carries a minimum stay requirement which varies by season:

Guests are responsible for ensuring that all booking details — including dates, number of guests, villa selection, and special requests — are accurate at the time of reservation. Naxos Skyline cannot be held responsible for errors resulting from incorrect information provided by the guest.

All payments are processed securely through our online booking engine at naxosskyline.reserve-online.net. The payment schedule — including deposit requirements and balance due dates — is defined by the rate plan selected at the time of booking and is displayed in full before confirmation.

• Credit or debit card via our secure online booking engine
• Credit or debit card via secure payment link (for event and wedding deposits)

All prices are quoted and charged in Euro (€). Guests are responsible for any currency conversion charges imposed by their card issuer.

All published rates include applicable Greek VAT where required by law. Naxos Skyline reserves the right to correct pricing errors at any time prior to confirmation. In the event of a material pricing error, guests will be offered the option to proceed at the corrected rate or receive a full refund of any amounts paid.

The following services are charged separately and are not included in the villa rate unless explicitly stated in the booking confirmation:

• Private chef, massage therapists, babysitting: arranged upon request at additional cost
• External guest transportation for weddings and events
• Any damage, breakage, or extraordinary cleaning required after departure (see Section 7)

Cancellation terms depend on the rate plan selected at the time of booking. The applicable cancellation policy — including any deadlines and refund conditions — is displayed in full in our booking engine before you confirm your reservation.

To cancel a confirmed booking, guests must log in to the booking engine at naxosskyline.reserve-online.net and follow the cancellation procedure, or contact us at info@naxosskyline.com. Cancellations are effective from the date the request is received.

Naxos Skyline reserves the right to cancel a reservation in exceptional circumstances, including but not limited to: force majeure events (see Section 8), property damage rendering the villa uninhabitable, or material misrepresentation by the guest at the time of booking.

In the event of cancellation by Naxos Skyline for reasons other than guest fault, a full refund of all amounts paid will be issued within 14 days. Naxos Skyline will not be liable for any consequential losses, including but not limited to travel costs or third-party bookings.

Requests to modify confirmed booking dates are subject to availability and must be submitted in writing. Date changes made more than 90 days prior to arrival will be accommodated at no charge where availability allows. Changes requested within 90 days of arrival may be treated as a cancellation of the original booking followed by a new reservation, with refund terms determined by the rate plan originally booked (see Section 3).

No refund will be issued for nights not used in the event of early departure, regardless of the reason. The full booking value for the reserved period remains payable.

Reductions in the number of guests after confirmation do not entitle the guest to a reduction in the booking price, as the villa and its facilities are reserved exclusively for the confirmed party.

Guests are required to provide their estimated arrival time at least 48 hours in advance to allow us to arrange a proper welcome. Our team will greet guests at the property, conduct a brief orientation of the villa and its facilities, and confirm all arrangements for the stay.

A valid passport or identity document is required for all guests upon check-in. Greek law requires the registration of all guests staying at licensed accommodation. This information is processed solely for legal compliance and is not used for any other purpose.

Upon departure, guests must return all keys and access items to the Naxos Skyline team. A brief check of the property will be conducted. Any issues identified will be communicated to the guest and charged against the security deposit where applicable (see Section 7).

Each villa may be occupied only by the number of guests specified in the booking confirmation. Inviting additional overnight guests not included in the original reservation is not permitted without prior written agreement from Naxos Skyline and may result in immediate termination of the booking without refund.

Guests are expected to be respectful of neighbours and the surrounding environment at all times. Amplified music and loud gatherings are not permitted after midnight. Events and private celebrations are subject to the terms in Section 9.

Smoking is strictly prohibited inside all villas. Designated outdoor areas may be used for smoking. Guests found smoking indoors will be charged a deep-cleaning fee of €100 and may be asked to vacate the property.

Pets are not permitted at Naxos Skyline under any circumstances. Guests arriving with pets will be required to make alternative arrangements, and an additional cleaning charge will apply.

Each villa features a private pool (approximately 4m × 8m, depth 1.2–1.6m). Pools are not heated and are for the exclusive use of the registered guests of that villa. Guests swim at their own risk. Naxos Skyline accepts no liability for accidents or injuries in or around the pool. Glass items are not permitted in pool areas.

All villa facilities, equipment, and furnishings must be treated with care and used for their intended purpose. Guests are responsible for the condition of the villa during their stay and should report any pre-existing damage to the Naxos Skyline team within 2 hours of check-in to avoid being held liable.

Naxos Skyline reserves the right to ask guests to vacate the property immediately, without refund, in the event of serious breach of these house rules, illegal activity on the premises, abusive or threatening behaviour toward staff, or damage to the property.

A refundable security deposit of €200 per villa is required. This may be collected by credit card pre-authorisation at check-in. The deposit is held as security against damage, excessive cleaning, or any other charges arising from the stay.

The deposit will be released or returned in full within 7 days of departure, provided the villa is returned in satisfactory condition.

Any damage beyond fair wear and tear will be assessed by the Naxos Skyline team following departure. The guest will be notified in writing with a description of the damage and the cost of repair or replacement. Where the cost exceeds the security deposit, the guest remains liable for the full amount and Naxos Skyline reserves the right to pursue recovery through legal means.

Each villa is fully equipped with kitchen appliances, cookware, linens, and amenities. Any missing or damaged items discovered during the departure check will be deducted from the security deposit at replacement cost.

Naxos Skyline and its staff accept no responsibility for: loss, theft, or damage to guests' personal belongings; personal injury, illness, or accident occurring on or off the property during the stay; services or experiences provided by third parties recommended or arranged by Naxos Skyline (restaurants, excursions, transport providers, etc.).

Guests are advised to secure their own travel and personal property insurance. Valuables should not be left unattended in common areas.

Naxos Skyline shall not be liable for any failure or delay in performing its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, fire, extreme weather, civil unrest, strikes, government restrictions, pandemics, or other events that make it impossible or impracticable to provide the booked accommodation.

In such cases, Naxos Skyline will endeavour to offer an alternative date or a partial credit. A full cash refund in force majeure scenarios is not guaranteed but will be considered in good faith.

Where Naxos Skyline arranges or recommends third-party services (private chefs, massage therapists, car rental, guided tours, transfers), these are provided by independent operators. Naxos Skyline acts solely as an introducer and accepts no responsibility for the quality, safety, or conduct of such services.

Naxos Skyline hosts private events — including weddings, celebrations, and gatherings — exclusively on its estate. All event bookings require the reservation of all three villas (Villa Infinity, Villa Horizon, and Villa Avra) for a minimum of four nights, with the event day included within that period.

The maximum capacity for any event held at Naxos Skyline is 50 guests. This limit is set in accordance with the property's licence, safety considerations, and respect for neighbours. Exceeding this number without prior written agreement constitutes a material breach of the booking terms and may result in immediate termination of the event.

Guests attending the event who are not staying at the villas are considered external guests. Naxos Skyline can assist with coordinating accommodation recommendations nearby and transportation to and from the estate on the event day. External guest logistics must be agreed in advance and confirmed no later than 30 days before the event date.

All amplified music, entertainment, and celebrations must conclude by midnight. Naxos Skyline reserves the right to intervene and reduce the volume or end amplified sound if complaints are received or if Greek local ordinances are at risk of being violated.

Event bookings require a non-refundable event deposit in addition to the villa deposit. Full event details — including final guest count, timeline, catering arrangements, and external vendor access times — must be submitted to Naxos Skyline no later than 30 days before the event date. Changes requested after this deadline are subject to availability and may incur additional charges.

External vendors (caterers, photographers, florists, entertainers) must be approved in advance by Naxos Skyline. All vendors must arrive and depart within agreed time windows and must comply with the property's house rules. Naxos Skyline is not responsible for the conduct or performance of external vendors.

The lead booker assumes full responsibility for the conduct of all event guests on the property throughout the event and the associated stay. Any damage, excessive cleaning, or disturbance caused by event guests will be charged to the lead booker. The security deposit for events is €400, held across the three-villa booking.

Naxos Skyline Villas (operating under ESL – 1124561), located at Chora, Naxos Island, Cyclades, Greece 84300, is the Data Controller responsible for the personal data collected in connection with your booking, stay, and any communications with us. We can be contacted at [email protected].

We process personal data in full compliance with Regulation (EU) 2016/679 — the General Data Protection Regulation (GDPR) — and applicable Greek data protection law.

• Identity data: full name, date of birth, passport or ID number (required by Greek law for registered accommodation)
• Contact data: email address, phone number, postal address
• Booking data: reservation dates, villa selected, number and names of guests, payment records
• Communication data: emails, WhatsApp messages, and other correspondence related to your booking
• Preference data: special requests, dietary requirements, allergies (where provided voluntarily)
• Technical data: IP address, browser type, and usage data collected automatically when you visit our website (see Cookie Policy)

Your personal data is used exclusively for the purposes described above. We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share data with trusted service providers acting on our behalf (e.g. payment processors, booking platforms) under strict data processing agreements, and with Greek authorities as required by law.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and no longer than:

• Booking and guest records: 5 years after the end of the stay (for tax and legal compliance)
• Communication records: 2 years after last contact
• Newsletter subscription data: until you unsubscribe or withdraw consent
• Identity documents (passport/ID copies): deleted within 30 days of departure unless legally required to retain

As a data subject under EU law, you have the following rights:

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment data is processed through PCI-DSS compliant payment processors. We do not store full card numbers on our systems.

Where we use third-party tools or platforms that may process data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences and understand how you interact with the site. Our website at naxosskyline.com uses cookies in accordance with EU Directive 2009/136/EC and the GDPR.

You can manage or withdraw your cookie consent at any time via the cookie settings panel on our website. You may also configure your browser to block or delete cookies. Please note that disabling non-essential cookies will not affect your ability to make a reservation, but may limit certain website features.

Some third-party services embedded in our site — such as Google Analytics, Google Maps, and social media sharing buttons — may set their own cookies. These are governed by the respective third parties' privacy policies, over which Naxos Skyline has no control. We recommend reviewing those policies independently.